We have reached the age when standard delivery is not the only way to send items to customers. Other services have been created in the delivery business. There are people driving cars, riding bikes or travelling by foot to deliver products door to door.
Customers have become more demanding when it comes to delivery dates and also the condition of the packaging. With the growth of the online packaging and of the digital world in general, the expectations are higher than ever.
If you are like us and your business is selling online, then you should know how to ship things and the delivery products and rules your should be aware of. Here is a list of tips on how to ship products:
- Good shipping practices
Your customers will evaluate you for your delivery so make sure you keep your promises. If you have a “Next Day Delivery” notice on your website applicable to the product which your customer ordered, then you need to make sure this promise is kept. If you want to have a successful e-commerce business, than respect the delivery date.
- Keep the items safe
Ensure that your products are packaged well. For fragile items, Pack King offer a wide range of protective packaging made of sturdy cardboard boxes, strong tapes, foam rolls, bubble wrap and others. To see our full range, please click here: http://www.pack-king.co.uk/protective-packaging/. There is nothing worse for a customer than receiving a damaged product in transit, so make sure you have the correct packaging.
- Offer delivery options
A good service is when you offer customers the options such as next day delivery, several weeks and other timeframes. To meet these needs you will need a reliable packaging supplier that has the stock available whenever you need it. Our experience and capabilities allow us to meet all customer needs and deliver according to your expectations. So don’t hesitate to contact us when you have a packaging request.
- Respond quickly
If something goes wrong with the delivery, make sure you respond quickly to the customer complaint. Amazing customer services simply goes by “The customer is always right”. Make sure you apologise and replace the damaged products.
- Happy customer = Repeat customer
If your customer is happy with the product and the condition of the packaging you will inspire trust and great customer service. To find the right product range of single or double wall boxes, protective packaging and other packaging supplies, have a look at our product range or download our catalogue.