How Product Damage Happens
Logistics and delivery companies are in charge of making sure that customers receive their packages in a pristine condition on time, every time. One might think this is their main priority, but there are still problems in the delivery process like receiving damaged boxes, broken items and poor condition of the packaging.
Common Damage Causes:
- Getting dropped
- Potential humid environment
- Poor road conditions
- Tight strapping around the packaging
- Compression from stacking
- Human error
In the e-commerce industry it’s important for customers to receive their packages in one piece. Nonetheless in 2011, FedEx found how important this is when a video showed one of their delivery man flinging a large monitor over a fence. This had huge consequences for the company with lots of bad press releases from the incident, over 1000,000,000 views of the clip on Youtube.
This isn’t the first and last incident showing the careless of the way packages are handled by logistics companies. With the e-commerce accounting for 60.43 billion in the UK (according to Statista), big online retailers are more aware of the importance of packaging.
What type of packaging do online retailers prefer?
Companies like Amazon, Asos, Argos, Tesco etc. want sturdy, strong and robust packaging that protects fragile or heavy duty items. They care less about how the outer packaging looks, that’s why their preferred packaging for deliveries is corrugated and protective packaging such as:
Polybags: cheap and they offer excellent water resistance. You might want to box your item first, then use the bag for double protection.
Jiffy bags: very similar to the polythene bags, but added some cushioning which prevents products from damaging against impact.
Corrugated boxes: single or double wall boxes which protect fragile and non-fragile items against impact such as dropping, moisture and stacking. Light products can be placed in single wall boxes and heavy duty items should be packaged in double or triple wall boxes.
Bubble wrap: an additional form of packaging that adds extra protection; perfect for glassware.
Corrugated rolls: material used in making boxes which can be used to increase impact resistance.
Brown paper: an inexpensive form of packaging that prevents heavy loads from collapsing or scratching.